30-day free return - Satisfied shopping without risk

At Novoom Leuchten, we place the greatest value on your satisfaction. Our products are selected with the utmost care to meet your requirements. So that you can shop with confidence, we offer a 30-day return policy - should an item not meet your expectations for once.

Why shop at Novoom?

• Carefree shopping: Try out our products in the comfort of your own home.
• Complete trust: We stand behind our quality and offer you an uncomplicated return process.
• Security: Your satisfaction is our goal – that’s why we take care of the return shipping for you!

It's that simple:

1. Register return
   Register your return conveniently using our contact form or by email to retoure @novoom .de . Please have your order number ready.

2. Receive return label
   We will send you a prepaid return label with all the necessary information – the return shipping is free of charge for you.

3. Return items
   Pack the item carefully and simply drop off the package at your nearest shipping service provider.

Return conditions:

• Time Limit: Items can be returned within 30 days of receipt.
• Condition: Items must be unused and in their original packaging. Please make sure all accessories are included.
• Packaging: To avoid transport damage, we recommend using the original packaging for the return.

Refund:

After receiving and inspecting the return, we will process your refund within 14 working days - the amount will be credited back to your original payment method.

Do you have anymore questions?
Our friendly customer service team is happy to help you. Simply write to us at retoure @novoom .de or use our contact form.

Thank you for your trust! At Novoom Leuchten you not only buy products, but also a good feeling. 😊

Your team from Novoom Leuchten